Returns & Exchanges
At Urban Planet, we want you to love your style. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of the original purchase date.
Check Eligibility
Ensure your items are unworn, unwashed, and still have the original tags attached to be eligible for a full refund or exchange.
Start Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back and print your prepaid shipping label.
Pack and Ship
Securely package your items in the original shipping bag or box, attach the return shipping label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing