Frequently Asked Questions
Everything you need to know about your Urban Planet shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Returns can be initiated through our online portal.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans via Afterpay and Klarna.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
Urban Planet is committed to ethical fashion. We are increasing our use of organic cotton and recycled polyesters across our seasonal collections.